We aim to make the delivery process as clear and convenient as possible.
Order Processing
Orders are generally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.
Orders containing multiple products may be shipped separately.
Delivery Estimates
Estimated delivery times are provided for general guidance and are not guaranteed unless specifically stated otherwise.
Actual delivery times may vary due to carrier operations, destination, weather, customs procedures, holidays, or other circumstances outside reasonable control.
Shipping Methods
Available shipping methods and delivery estimates may be displayed during checkout.
The options available may depend on the destination, products ordered, package characteristics, and other factors.
Shipping Costs
Shipping charges, if applicable, will generally be displayed during checkout before an order is completed.
Promotional or free-shipping offers may have separate eligibility requirements.
Tracking
When tracking information is available, it may be provided after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives or scans the package.
Delivery Address
Customers are responsible for providing accurate and complete shipping information.
If an incorrect or incomplete address causes a delivery problem, additional shipping charges or other restrictions may apply where permitted.
Delays
Delivery may be delayed because of:
- Severe weather
- Carrier disruptions
- Public holidays
- Customs procedures
- High shipping volumes
- Incorrect address information
- Transportation issues
- Other circumstances beyond reasonable control
Estimated delivery dates may therefore change.
Lost or Damaged Packages
If a package appears lost, significantly delayed, or arrives damaged, please contact customer support with your order and tracking information.
Where appropriate, we may work with the shipping carrier to investigate the issue.
International Orders
International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless specifically stated otherwise, such charges may be the responsibility of the recipient.
Returned Shipments
Packages returned because of an incorrect address, failed delivery attempts, refusal, or other recipient-related circumstances may be subject to additional shipping or handling costs.