We want you to feel comfortable when shopping with us. If you are not satisfied with your purchase, you may be eligible to request a return or refund under the terms below.
Return Period
Return requests should generally be submitted within 30 days after your order has been delivered.
Items received outside this period may not be eligible for return unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, products should generally:
- Be unused and in their original condition
- Include original packaging and accessories where applicable
- Include any included documentation or components
- Be returned within the applicable return period
Certain products may be excluded from returns because of their nature, condition, hygiene requirements, customization, or other applicable restrictions.
How to Request a Return
Before sending an item back, please contact customer support with your order information and a brief explanation of the return request.
Do not send products to an address obtained from an unrelated source or without receiving return instructions.
Once your return request is reviewed, you may receive instructions regarding the next steps.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer rights, return shipping costs may be the responsibility of the customer.
Original shipping charges may also be non-refundable where permitted by applicable law.
Refunds
After a returned product is received and inspected, the refund request will be reviewed.
Approved refunds are generally issued to the original payment method. Processing time may vary depending on the payment provider or financial institution.
A refund may be adjusted where an item is returned incomplete, damaged, used beyond reasonable inspection, or otherwise does not meet the applicable return conditions.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Providing photographs or other relevant information may help us review the issue and determine an appropriate resolution.
Exchanges
If an exchange is available, the replacement process may depend on product availability.
If the requested replacement is unavailable, another resolution may be offered where appropriate.
Consumer Rights
Nothing in this policy is intended to limit rights that cannot legally be excluded or restricted under applicable consumer protection laws.